Frequently asked questions

How can I track my order?

Visit your Account page for order status tracking, update your address book and more.

After your order is processed, you will receive a tracking number via email. You can check for delivery status at DHL tracking page using the provided tracking number.

What is your contact info?

Please reach us at:
📱(Whatsapp) +84 961 703 215
✉️ hi@leatherciti.com
🏢 (Office) Leather Citi Company Limited, 68 Nguyen Hue, Phuong Ben Nghe, Quan 1, Ho Chi Minh City 700000, Vietnam
🏬 (Store) Opening soon...

See details at Contact Information

What is your made-to-measure policy?

✅ We know good fit matters, so we're happy to provide made-to-measure option (taking 7 - 21 days) to most of our products with no extra cost.

Please send us your measurements following our guide. We are happy to help you if you may need.

What are your shipping details?

We provide worldwide shipping via DHL and VNPost International, in discreet packaging. Shipping cost is calculated at checkout and shipment is tracked through our partners' websites.

Please note that buyer is responsible for import taxes and/or VAT (if any).

See details at Shipping & returns

What is your return policy?

We have a up to 30-day return policy for items in their original condition with tags and packaging. Details please check at each product page.
Contact us at hi@leatherciti.com or send request in Account page to start a return.
See details at Return rules and refund policy